Refund policy

We want you to love your FrostGlow purchase. If something isn't right, here's how returns and refunds work.

Return window. We accept returns within 14 days of delivery.

Condition. Because our products are personal skincare tools, for hygiene reasons returns are only accepted for items that are unused and in their original, unopened packaging. Used or opened items are not eligible for return unless they arrive defective.

Damaged, defective, or wrong item. If your item arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery and we'll replace it or refund you in full — we cover return shipping in these cases.

Return shipping. For change-of-mind returns of unused items, the customer is responsible for return shipping costs. Original shipping charges (if any) are non-refundable.

Refunds. Once we receive and inspect your return, we'll notify you and issue any approved refund to your original payment method within 5–7 business days. Depending on your bank, it may take additional time to appear on your statement.

Order never arrived. If tracking shows no delivery within the estimated window, contact us — we'll investigate and replace or refund.

How to start a return. Email wouldyoufixit@gmail.com with your order number and the reason for your return. Please don't send items back before contacting us; unauthorized returns may not be refundable.